Frequently asked questions

We deliver to Australia, New Zealand, the United Kingdom, the United States and every country in the European Union.

If your country is not on that list yet, checkout will not be available to you for now. We are adding new markets as we grow, so it is worth checking back.

Nothing at all. Shipping is free on every order, with no surprise fees on the way through. The total you see at checkout is the total you pay.

We pack and send orders within one to two business days, Monday to Friday. Most parcels then spend five to seven business days in transit, which puts the usual door to door time at six to nine business days.

Those are estimates rather than promises. Weather and carrier delays can stretch them, and we will let you know if anything looks like it is running late.

Your tracking link is in the shipping confirmation email we send the moment your parcel leaves the warehouse. There is a step by step guide on our track your order page if you cannot find it.

You have 30 days from the day your order arrives to send something back, and you do not need to give us a reason. The item just needs to come back unused, undamaged and in its original packaging. Full details are in our returns policy.

Unused, undamaged, and back in the packaging they arrived in with every label and tag still attached. If it is still exactly as it reached you, you are fine.

If something turns up faulty, damaged or simply is not what you ordered, we cover the return postage. That one is on us.

If you have changed your mind, the piece does not suit the room or you picked the wrong size, the actual return postage is yours to cover and comes out of the refund.

Send us a message through the contact page with your order number and a line about why it is going back.

We will look it over and email you the full instructions, including a prepaid shipping label where one applies.

Get in touch within 48 hours of your order arriving and send a few clear photos of the damage or fault.

We will review it and offer you a replacement or a full refund, and we cover every cost of getting the item back to us.

Yes. Every HOMNE piece is covered for two years against manufacturing faults, which is double the usual.

Measurements, materials and care details sit on each product page under Specifications, and products that come in more than one size have a size chart in the photo gallery.

Get in touch as soon as you can. If the order has not been packed and sent yet we can usually change the address, swap a size or cancel it for you.

Every payment method we take is shown on the checkout page. Payments are handled by Shopify, so your card details never sit with us.